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This page provides fast access to the technical and sales support for each of Paragon Software products.
At Paragon Software, our customers come first. So that we may serve you most effectively, we ask that you browse or search our Support Knowledge Base and User Manuals to find answers to common questions.
If you have questions about Registration, Downloading of registered products, Buying, Upgrading or Using of your software, you will easily find all the answers in our base.
If you lost the registration code (serial number) of a product you bought from our company or didn’t receive it for some reason you can restore it quickly using our special web-form “Serial Number Recovery”.
If your problem remains unsolved after reading our KB, you can contact us for support and we will do our best to answer you shortly.
If you received products of our company as a bonus to your device, we ask you to register them first with the serial number in our E-Care System.
Contact support
Online Support Request
Fill in our online form 24 x 7 to have our Support Team representative contact you.
Phone Support
Phone support is available Monday - Friday from 11:00am to 7:00pm, Moscow Time at +7 495 789-67-17 (Option 6).
If you call from cities other than Moscow, you will only have to pay for the long-distance call.
Also you can contact our 1st line support in our USA office by toll free number +1-888-969-5282 (7:00 a.m. - 4:00 p.m. (PST))
NA (USA & Canada)
Paragon Software
15615 Alton Parkway
Suite 450
Irvine
CA 92618
Phone: +1-888-969-5282
Web: http://www.penreader.com
Europe
Paragon Software Group
Paragon Technologie GmbH
Heinrich-von-Stephan-Str. 5c
79100 Freiburg
Germany
Phone: +49 (0)761 59018 201 (for enterprise sales)
Fax: +49 (0) 761 59 018 130
Web: http://www.penreader.com/de/
CIS/ Russia
Paragon Rus
Post address: P.O. 6, 127644, Moscow, Russia
Phone: +7 495 789 67 17 (for enterprise sales)
Fax: +7 495 789 67 17 ext. 213
Web: http://www.penreader.com/ru/
Japan
Paragon Software K.K.
Postal address: 2-2-34, Kanda-Jinbocho, Chiyoda-ku, Tokyo, 101-0051, Japan
Phone: +81(3)3265-1278
Fax: +81(3)3265-1251
Web: http://www.paragon-software.jp